Welcome Center Representative
The Welcome Center Representative, working under the direction of the Membership Coordinator, will deliver professional customer service, relationship building and sales skills to create a welcoming environment at the Y. Additionally, they will provide in-depth information in regards to The Maui Family YMCA, such as memberships, programs, activities, special events, etc. They will assist with the attraction and retention of members; including the collection and processing of monetary transactions and information for members, participants and guests. They will also exhibit the core values of caring, honesty, respect and responsibility in all aspects of their work with The Maui Family YMCA.
Pay: $16/hour. Approximately 15–20 hours per week
- Maintain a professional appearance and manner reflective of Y standards
- Responsible for understanding all areas of registration including programs, childcare and membership
- Providing excellent customer service and sales for membership and other departments
- Verifying that all security check-in and check-out procedures are followed by every member and guest of the Y
- Verifying that payment is received for all program classes
- Answering telephone in a timely, courteous, and positive manner
- Schedule group class & court reservations, provide rental equipment and sell YMCA merchandise
- Maintain an accurate inventory and record of daily transactions
- Providing accurate, helpful information to members and the public about membership, programs, classes and all other current events happening at our Y
- Accurately and completely register customers for membership and/or programs, by inputting data in the computer, collecting the proper payment and verifying the accuracy of information on YMCA forms
- Complete all opening, mid-shift and closing procedures as outlined on daily check lists
- Report any discrepancies to the Membership Director
- Providing excellent customer service by listening to the customer and asking appropriate questions
- Give tours of the facility to prospective members or other interested parties
- Managing customer concerns and reporting concerns to appropriate personnel
- Promoting the YMCA to prospective members and the community on a continual basis
- Educating and enforcing all rules and regulations of the YMCA to members, participants & guests
- Following all clean up and reporting procedures in the event of an accident/incident
- Keeping work areas safe, alerting a supervisor if risky or unsafe conditions exist
- Light housekeeping duties in order to ensure the cleanliness of the individuals work area and the Welcome Center
- Uphold safety and Child Protection standards per Y policies
- Attend staff meetings and other meetings and trainings as required
- Perform other duties as assigned by the Membership Director or the CEO
- Ability to learn & be proficient in Word, Excel, and general operating systems
- Prioritizing tasks in order of importance
- Providing positive customer service
- Ability to work independently
- Following specific instructions consistently and independently
- Work a flexible schedule to meet Y staffing/planning needs
- Exercising mature judgment and sound decision making
- Communicating effectively both orally and in writing
- Learning, following and enforcing local Y and national guidelines related to internal policies.
At the Y, we strengthen community through youth development, healthy living, and social responsibility because we believe in nurturing the potential of every child, improving our community’s health and well-being, and giving back and providing support for our neighbors.
Kids Club Attendant
Provides direct supervision of a group of young children (ages 3 months – 12 years old) in a group or individual setting. Provides a quality experience to children and parents focused on YMCA core values: Honesty, respect, responsibility, and caring.
Pay: $16/hour. Approximately 15–20 hours per week
- Supervises a group of children in a preschool setting
- Establish and enforce rules of behavior for children
- Provides basic needs for children
- Provide tools and resources for children to use and explore during learning and play activities
- Manage daily activities including lessons, play, breaks and snacks
- Maintain a clean and tidy room
- Collaborate with Kids Club Coordinator to implement lesson plans
- Always provide appropriate supervision for children
- Facilitate various activities for children including songs, games, and storytelling
- Cleaning interactive areas throughout the day
- Organizing activities and developing curriculum for older children
- Observing children and taking notes of any problematic behavior
- Attends staff meetings and trainings
- Follows YMCA policies and procedures, including those related to medical and disciplinary situations, child abuse prevention and emergencies
- Maintains positive relations with parents and other staff. Models’ relationship-building skills in all interactions
- Be sensitive to each child’s needs and provide guidance toward positive human development
- Develop and maintain positive relationships with children and parents
- Instruct children in a variety of activities with enthusiasm
- Be on time for work and meetings
- Attend all general and site staff meetings and training sessions and give input. Be open to criticism, suggestions and training from other staff
- Prepare and submit lesson plans on time as requested by the Kids Club Coordinator
- Take initiative to research and develop new creative activities to enhance overall program
- Assume responsibility for all facilities, equipment and supplies of the site
- Certifications: CPR, Basic First Aid
- Completion of the following trainings: Child Abuse Sexual Prevention, Safe Lifting, School Aged Child, Appropriate Touch, Harassment Prevention and First Aid
- At least 18 years of age.
- Patience and the ability to communicate with all ages and levels of students, parents and caregivers, and other Y staff and volunteers
- Ability to plan, lead and participate in a range of activities in a variety of outdoor/indoor settings
At the Y, we strengthen community through youth development, healthy living, and social responsibility because we believe in nurturing the potential of every child, improving our community’s health and well-being, and giving back and providing support for our neighbors.
